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How We Keep Your Privacy Secure

When you open an account at login macaubet and deposit via DANA, OVO, GoPay or QRIS, your personal details and payment information are encrypted and stored behind multiple…

Encrypted account dataLocal payment protectionYour withdrawal verificationAccount access controls
login macaubet How We Keep Your Privacy Secure
REACH US ANYTIME

How to Contact Us About Your Privacy

You have the right to ask us about your data at any time. We keep multiple contact channels open so you can reach our team quickly, whether you have questions about how we store your information, want to request a copy of your data, or need to update your account details. Our support team is trained on privacy requests and will respond within one business day.

Team online

Live Chat

Open the chat icon in the bottom-right corner of the lobby. Available Monday to Sunday, 09:00–22:00 Indonesia time. Ask to speak with our privacy team for data access requests.

Email Support

Send a privacy inquiry to [email protected]. Include your account ID and a clear description of your request. We aim to respond within 24 hours on business days.

Account Settings

Go to Settings > Privacy & Security in your account. Here you can review what data we hold, update your contact details, and submit a data-access form directly from the dashboard.

DATA SECURITY LAYER

How We Protect and Store Your Information

Your privacy is protected by multiple technical and operational controls. Every deposit via DANA, OVO, GoPay or QRIS is verified through bank-grade encryption; your account password is hashed and never stored in…

End-to-End Encryption

All payment details and account communications are encrypted using SSL/TLS protocols. Your DANA, OVO, GoPay and QRIS transactions are validated against your bank's security standards before we process them.

Account Access Logs

Every login, withdrawal request and settings change is recorded with timestamps and device details. You can view your account's full access history in Settings > Security > Login History to spot any unauthorised activity.

Two-Factor Authentication

Enable two-factor verification in your account settings. When this is active, you'll receive a one-time code via email or SMS whenever someone tries to access your account from a new device.

Data Retention Policy

We keep your account data while you are an active member. After you close your account, we retain transaction records for six months to comply with financial regulations, then permanently delete personal identifiers.

Cookie & Tracking Control

Our platform uses cookies to remember your login, language preference and game history so you don't have to re-enter them each time. You can disable non-essential cookies in your browser settings without losing access to core account functions.

Request Data Updates

If any of your stored information is incorrect — name, email, phone — contact support and we'll update it within 24 hours. For a full data-export request, submit the form in Settings > Privacy & Security and we'll deliver your file in 5 business days.

Frequently Asked About Your Data

Below are the privacy questions we hear most often from Indonesia players. If your question isn't listed, reach out via the contact methods in the support section above and our team will provide a detailed answer.

No. When you deposit, your payment details are sent directly to your bank or digital-wallet provider through encrypted channels. We store only a reference ID and confirmation that the transaction was successful. Your actual card or account number is never stored in our systems.

Yes. Go to Settings > Privacy & Security and select 'Request My Data'. We'll compile all account records, transactions, login history and activity logs into a downloadable file and send it to your registered email within 5 business days.

We retain your account record for six months after closure to satisfy financial compliance requirements in your region. After that period, we delete all personal identifiers. Transaction records may be archived longer where local law permits for audit purposes only.

Only authorised support staff can view your account when you contact them with a verified request. Our engineering and compliance teams have restricted access to anonymised platform data only. No one internally can see your password, full payment details or personal ID number.

We do not sell or share your personal data with third parties. Game studios like Pragmatic Play and Evolution receive only the fact that you played a game and your session result; they don't receive your name, email, phone number or payment method. This depends on local law in your region.

Contact live chat or email support immediately with your account email address. We'll verify your identity using security questions, then reset your password and review your recent login activity. If you see unauthorised logins, we can freeze your account while you update your credentials.

Log into your account, go to Settings > Privacy & Preferences, and toggle off marketing emails and promotional messages. You can still receive security alerts and account notifications. These preferences update in real time; check your email folder within the hour.